Privacy Policy

Effective date: 18/08/2025

AVINA(“AVINA,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website avina.co (the “Site”) and related services (the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

1) Information We Collect

We collect the following categories of information:

  • Personal identifiers: name, email address, phone number, billing/shipping address, account details.

  • Payment information: processed securely by our payment providers (e.g., Shopify Payments, PayPal); we do not store full card details.

  • Order details: products purchased, order history, transaction details.

  • Technical data: IP address, browser type, device information, cookies, analytics identifiers.

  • User submissions: reviews, comments, messages sent to us.

  • Marketing preferences: newsletter opt-ins, communication settings.

2) How We Use Your Information

We use your information to:

  1. Process and deliver orders.

  2. Provide customer service and respond to inquiries.

  3. Send order updates, confirmations, and service messages.

  4. Improve our Site, Services, and user experience.

  5. Send marketing communications (with your consent where required).

  6. Prevent fraud, enforce our Terms of Service, and comply with legal obligations.

3) Legal Bases for Processing (EU/UK GDPR)

If you are in the EU or UK, we process your personal data on the following bases:

  • Contractual necessity: to fulfill your orders and provide Services.

  • Consent: where you opt into marketing or cookies.

  • Legal obligation: to comply with tax, accounting, or regulatory duties.

  • Legitimate interests: to prevent fraud, improve services, and operate our business (provided your rights are not overridden).

4) Sharing Your Information

We may share your personal information with:

  • Service providers (e.g., Shopify, payment processors, shipping companies, analytics providers).

  • Authorities or regulators when required by law.

  • Business transfers: if AVINA is involved in a merger, acquisition, or sale of assets.

We do not sell your personal information. For US residents, “sell” under CCPA/CPRA means sharing for monetary value—we do not engage in this.

5) International Data Transfers

Your data may be processed outside your country of residence, including in the US or other jurisdictions. Where required (e.g., EU/UK residents), we use legal safeguards such as Standard Contractual Clauses approved by the European Commission to ensure adequate protection.

6) Retention

We keep your personal data only as long as necessary for the purposes outlined in this Policy (e.g., to fulfill orders, comply with legal obligations, resolve disputes). When no longer required, data is securely deleted or anonymised.

7) Cookies & Tracking

We use cookies and similar technologies to:

  • Operate the Site (essential cookies).

  • Analyse Site traffic and performance.

  • Personalise content and advertising (with consent where required).

You can manage cookie preferences in your browser settings or via our cookie banner.

8) Your Rights

EU/UK Residents (GDPR/UK GDPR):

You have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with your local Data Protection Authority.

US Residents (including California, Virginia, Colorado, Connecticut, Utah):

Depending on your state, you may have rights to:

  • Know what personal data we collect and how we use it.

  • Access, correct, or delete personal data.

  • Opt out of “sales” or “sharing” of data (we do not sell data).

  • Limit use of sensitive personal information.

  • Non-discrimination for exercising your rights.

To exercise your rights, contact us at support@avina-beauty.com We may need to verify your identity before fulfilling requests.

9) Children’s Privacy

Our Services are not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal data from children. If you believe we have, please contact us and we will delete it.

10) Data Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

11) Marketing Communications

You may opt out of marketing emails at any time by clicking “unsubscribe” in the message or contacting us at support@avina-beauty.com

12) Third-Party Services

Our Site may link to third-party sites or services. Their privacy practices are not covered by this Policy. We encourage you to review their privacy policies.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective date.” Material changes may also be notified by email or site notice.