Terms of Service
Effective date: 18/08/2025
1) Overview & Acceptance
This website is operated by AVINA(“AVINA,” “we,” “us,” “our”). By accessing avina.co (the “Site”) and/or purchasing from us, you use our services (the “Services”) and agree to be bound by these Terms of Service (the “Terms”), including any additional terms, policies, and notices referenced here or available by hyperlink. If you do not agree, do not use the Site or Services. We may update these Terms at any time by posting a new version on this page. Your continued use constitutes acceptance of changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products.
2) Eligibility & Use
By using the Services, you confirm you are at least the age of majority in your place of residence and you will not use the Services for any unlawful purpose or in violation of applicable laws.
3) General Conditions
We may refuse service to anyone, at any time, for any reason as permitted by law. You understand your non-card content may be transferred unencrypted over networks; payment card data is always encrypted during transfer.
4) Accuracy, Completeness & Timeliness of Information
We are not responsible if information on the Site is inaccurate, incomplete, or not current. Historical information is provided for reference only. We may modify the Site at any time without obligation to update users.
5) Products, Pricing & Availability
Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit quantities, discontinue products, or change prices and descriptions at any time. All images are for illustrative purposes only.
6) Orders, Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information. We may cancel or limit orders (e.g., suspected reselling/fraud). If we make a change or cancel an order, we may attempt to notify you using the email/phone/address provided.
7) Shipping, Risk of Loss & Customs
Shipping timelines provided are estimates and exclude customs or carrier delays. Risk of loss passes to you upon delivery to the address you provided. Customs & duties (including brokerage and taxes) are your responsibility. If duties are refused and the parcel returns to us, we will refund the order minus 15% to cover shipping/handling once marked “Returned to Sender.” If a parcel is destroyed by customs, a 50% refund will be issued. You are responsible for arranging customs release; AVINA cannot intervene with customs authorities.
8) Returns, Refunds & Cancellations
Opened/used items: For hygiene and safety reasons, returns and refunds are not accepted.
Unopened/unused items: You may return items in their original, sealed packaging within 30 days of delivery.
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Return shipping (and any customs/duty on the return) is paid by you.
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Use a tracked service; AVINAis not liable for returns lost in transit.
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After inspection and approval, refunds are issued to the original payment method for the product price excluding original shipping and any return costs.
How to start a return: Email support@avina-beauty.com with your order number, the item(s) and reason for return; we’ll send instructions.
Order cancellations: Orders can be cancelled only before tracking information has been issued. Once dispatched or once tracking is shared, we cannot cancel. To request cancellation, contact support@avina-beauty.com immediately with your order number.
Damaged or incorrect items: Email support@avina-beauty.com within 7 days of delivery with (i) clear photos of the item, (ii) the shipping label, and (iii) the outer packaging (if possible). After review and approval, we’ll arrange a replacement or refund subject to stock availability.
Allergic reactions: If you experience a reaction, discontinue use and consult a medical professional. Contact support@avina-beauty.com with details and, if possible, photos. We will assess your case individually and may offer a suitable resolution at our discretion. Note: AVINA is not responsible for adverse reactions due to individual allergies or sensitivities. Please review the full ingredient list before use.
Chargebacks: If a chargeback is raised, any refund request will pause while the payment network’s dispute process completes, to prevent duplicate refunds.
Your statutory rights (including any mandatory consumer rights in your country of residence) are not affected.
9) Subscriptions
Subscription cancellations must be requested at least 14 days before the next billing date by emailing info@avina.co with your full name and Subscription ID (reason optional). Cancellations made within 14 days take effect the following cycle and may not be eligible for a refund. Subscriptions renew automatically unless cancelled as above. As an alternative, you may request store credit or an exchange of equal value for the upcoming item.
10) User Content & Reviews
If you submit reviews, comments, or other content, you grant AVINA a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, translate, edit, and display such content in any media. You are solely responsible for your submissions and you must not post unlawful, misleading, libellous, obscene, or infringing content.
11) Prohibited Uses
In addition to other prohibitions set out in the Terms, you must not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services.
12) Intellectual Property
All content on the Site—including text, graphics, logos, images, and software—is owned by or licensed to AVINA and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.
13) Third-Party Tools & Links
We may provide access to third-party tools or links “as is” without warranties. We are not responsible for third-party sites or resources and your use is at your own risk. Third-party terms may apply.
14) Disclaimers
Except as expressly stated by us, the Site and all products and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Skincare outcomes vary by individual.
15) Limitation of Liability
To the fullest extent permitted by law, AVINA and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased using the Services. Our aggregate liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under law (e.g., for death or personal injury caused by negligence, or fraud).
16) Indemnity
You agree to indemnify, defend, and hold harmless AVINA and its affiliates, employees, and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
17) Privacy
Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and share personal data.
18) Governing Law & Jurisdiction
These Terms and any dispute or claim (including non-contractual disputes/claims) are governed by and construed in accordance with the laws of Hong Kong, and you agree to the exclusive jurisdiction of the courts of Hong Kong. If you are a consumer resident in the UK or EU, you may benefit from mandatory provisions of the law of your country of residence and you may bring proceedings in those courts.
19) Changes to the Terms
You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to the Site.
20) Contact
Questions about these Terms should be sent to support@avina-beauty.com